Terms & Conditions
Please read these terms carefully before using our services.
Last updated: October 2026
1. Introduction
These Terms and Conditions govern the office cleaning services provided by MoodyClean. By requesting a quote, arranging a service, or using our website, you agree to these terms. If you do not agree, please do not use our services.
2. Our Services
MoodyClean provides office cleaning services only. These include regular office cleaning, desk and surface cleaning, floor care, office washroom cleaning, office kitchen and break room cleaning, waste and recycling removal, high-touch surface disinfection, and reception and meeting room cleaning. We do not provide residential, move-out, or renovation cleaning.
3. Service Plans
MoodyClean Essential covers professional office cleaning using cleaning equipment and supplies provided by the client. MoodyClean Complete covers professional office cleaning with MoodyClean's own equipment, tools and cleaning products.
4. Quotes & Pricing
Quotes are free and without obligation. A quote is based on the details you provide, including your office size, the areas to be cleaned, your cleaning priorities and your preferred schedule. Your quote confirms the scope of the service.
5. Booking & Scheduling
Requests can be made through our quote form, by phone or by email. We will confirm the days, times and areas to be cleaned. Where possible, cleaning is arranged around your office hours.
6. Access to Your Office
You are responsible for providing safe access to your office at the agreed time, which may include being present, providing a key, or sharing access instructions. If access cannot be gained, we may not be able to complete that visit.
7. Changes & Cancellations
Please let us know as soon as possible if you need to change or cancel a scheduled visit so we can adjust the schedule accordingly.
8. Health & Safety
Please tell us about anything that could affect the visit before we arrive, including hazards, restricted areas, or areas that should not be cleaned. We may decline or modify a service if conditions pose a risk.
9. Care & Liability
We take care while working in your office. Please secure valuables, fragile items and confidential documents before our visit, and let us know if there are items or areas you would prefer we do not touch. Any concern about our work should be raised with us promptly so it can be reviewed.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy. Please review it to understand how we collect, use and protect your data.
11. Changes to These Terms
We may update these Terms and Conditions from time to time. The most current version will always be available on our website. Continued use of our services after changes means you accept the updated terms.
12. Contact
If you have any questions about these Terms and Conditions, please contact us at info@moodyclean.com or +1 778 238 4995.
